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Donna Maplesden
Operational Designer & Commercial Lead
Decades of hands-on experience in recruitment and workforce management across construction, trades and labour, industrial, rail and commercial recruitment. Years spent building candidate databases, compliance processes, worker grading systems and deployment strategies long before AI existed - many of those systems became the foundation for BOS. When BOS is deployed into a new agency, Donna leads the client engagement: a full operational audit, working through every workflow with the client team and interviewing staff at every level. No two agencies operate identically - every workflow is documented, agreed and signed off by the client before any build begins.






