BOSby Cold LavaSee it running live

Business Operating System

BOS

Recruitment Management System

Built by recruiters. Engineered by AI.

The complete workforce operating platform for construction, trades and labour recruitment businesses.

Construction · Trades · Labour

Donna Maplesden · Jacob Stray

Technology PartnerCold Lava AI

coldlava.ai

01The Problem

The Reality of Construction Recruitment Today

Construction and trades recruitment is, by nature, reactive. Resourcers juggle candidates using whiteboards and paper systems. Compliance documents are stored inconsistently. Worker details end up in consultants' phones rather than the database - and a business ends up permanently fighting fires rather than building pipeline.

01

Inbound calls answered by reception - written on notepads, not always entered into the database

02

Candidate databases permanently out of date - availability unknown, documents expired, workers who have moved on still showing as active

03

Multi-text job offers broadcast to operatives, then phones ring off the hook as everyone calls back at once

04

Compliance gaps that only come to light once an operative is already on site

05

Resourcers spending most of their day chasing documents rather than filling roles

06

No signed terms of business before workers go to site - or stored in multiple files on various systems, Dropboxes, et cetera

07

Client relationships managed in individual consultants' heads, not the system

08

No live commission visibility for consultants - they find out at month end, too late to change behaviour

09

References requested manually - referee contact details rarely captured as sales leads

10

Growth limited by administration, not by market opportunity

There is no shortage of opportunity. There is a shortage of operational control.

02The Platform

What BOS Is

BOS is not a CRM. It is not an ATS. It is not simply a compliance tool. It is an end-to-end AI-powered Recruitment Management System that manages the entire workforce lifecycle - from client attraction and order, through candidate onboarding, placement and finishers, back to available again. Blue-collar: trades and labour. White-collar: technical, professional and permanent. BOS handles both.

Meet Sophie

Sophie is the BOS candidate-facing AI agent. She runs 24 hours a day, 7 days a week on WhatsApp and Telegram, handling every inbound candidate enquiry automatically - qualification, document requests, job offer responses, availability updates - without a consultant, resourcer or receptionist being involved. She is not a chatbot. She is a purpose-built AI agent that understands recruitment context, speaks 11 languages, and manages the candidate relationship from first contact through to placement confirmation. Think of Sophie as your round-the-clock virtual resourcer. She appears throughout this document as the AI layer that removes phone calls, notepads and admin overhead from your candidate-facing operation.

S

Sophie

online · 24/7

A real conversation from the live system - fictional candidate

03The Platform

What BOS Replaces

Your CRM

Full client hierarchy - Company → Office → Site → Hiring Manager - with sales pipeline, call logging, prospect tracking and credit limit enforcement.

Your ATS

AI-powered candidate attraction, 24/7 qualification via Sophie, digital onboarding and intelligent matching - automated from first contact through to placement.

Your compliance system

Document verification, expiry monitoring, automated chasing and hard compliance gates enforced at point of allocation. No placement without compliance.

Your resource board

Live availables list, AI candidate recommendations, WhatsApp job offers with first-accept-wins logic - all automated. Workers captured during the off-season are ready to deploy in peak season. Phones stop ringing.

Your e-signature process

Terms of business, worker-agency contracts, payroll agreements and induction forms - signed digitally, filed automatically.

Your reporting

Live Mission Control dashboard: fill rates, P&L, compliance risk, consultant commission, pipeline pace and KPIs - refreshed in real time.

Your timesheet process

Weekly timesheets auto-generated and emailed per site every week - no manual work required to determine which sites need them.

Your Monday morning calls

Sophie contacts every site manager via WhatsApp or Telegram to confirm all workers are on site. Anyone missing: resourcer notified immediately to backfill.

Your Friday check-ins

Sophie confirms who is required back the following week. Workers not needed: resourcer alerted to sell them elsewhere before the weekend.

BOS does not add tools to your stack. It replaces the stack.

04Who Built It

Built By People Who Know Recruitment

BOS was not designed by software engineers who studied recruitment. It was designed by a recruitment professional who spent decades inside the industry - building candidate databases, designing compliance processes, creating worker grading systems and managing workforce deployment at volume, long before AI existed. The workflows inside BOS came from direct operational experience, solved first manually and then engineered into a system that never forgets, never gets tired and never scribbles on a notepad.

01

Donna Maplesden

Operational Designer & Commercial Lead

Decades of hands-on experience in recruitment and workforce management across construction, trades and labour, industrial, rail and commercial recruitment. Years spent building candidate databases, compliance processes, worker grading systems and deployment strategies long before AI existed - many of those systems became the foundation for BOS. When BOS is deployed into a new agency, Donna leads the client engagement: a full operational audit, working through every workflow with the client team and interviewing staff at every level. No two agencies operate identically - every workflow is documented, agreed and signed off by the client before any build begins.

02

Jacob Stray

AI Strategy & Architecture Lead, Cold Lava

The AI strategy lead at Cold Lava and the intelligence architect behind BOS. Works alongside Donna in every client engagement, translating complex real-world operational requirements into AI system design that is both technically excellent and commercially sound. Leads discovery and planning, producing the system architecture that underpins every deployment - identifying what AI can do that the client has not yet imagined. Jacob and Donna present together to clients, combining operational credibility with technical authority.

03

Oliver Tatler

Technical Lead & Build Architect, Cold Lava

Takes the operational briefs and AI architecture that Donna and Jacob produce and builds the system that brings them to life. Thinks about what AI can do before anyone else in the room has realised it is possible - identifying automation opportunities, anticipating edge cases, and consistently engineering solutions that exceed the brief. Cold Lava supports a wider team of engineers and AI specialists behind the platform. The three of them work as one - a platform greater than the sum of its parts.

05Track Record

Proven in Production

BOS is not a concept or prototype. It is a live, operational system running in a high-volume, multi-site labour-intensive business - signed off and in active use. Every capability described in this document exists in production today. The recruitment version of BOS applies the same architecture to the specific requirements of a construction and trades recruitment operation.

Live

Operational system, not a prototype

Multi-Site

High-volume, labour-intensive business

100%

Of capabilities shown here are in production today

You are not buying a promise. You are buying a system that already works.

06Workflow One

How It Works: Candidate Enquiry to First Day on Site

Sophie AIBOS AutomatedHuman ActionCompliance GateOutcome
  1. 01Sophie AI

    Candidate Contacts Agency

    Phone, WhatsApp, text, website - any channel, any time of day or night

  2. 02Sophie AI

    Full Registration Captured

    Sophie collects name, address, age, trade, NI number, contact details - fully registered on first contact

  3. 03BOS Automated

    ID & Document Upload Requested

    24-hour secure upload link: ID documents, CSCS card, right-to-work share code, and previous site details

  4. 04Compliance Gate

    RTW & Reference Checks Initiated

    RTW share code passed to resourcer for government portal check; reference requested from previous employer

  5. 05BOS Automated

    Candidate Graded & Live in Database

    Compliance verified; grade assigned; worker visible and searchable

  6. 06BOS Automated

    No Vacancy: Resourcer & Consultants Alerted

    Resourcer and consultants alerted so they can proactively sell this worker to suitable client sites

  7. 07Sophie AI

    Vacancy Matched - AI Recommends

    AI surfaces best-fit compliant candidates based on skill, location and compliance

  8. 08Human Action

    Suitability Verified

    Resourcer confirms candidate suitability; Sophie collects any outstanding data before offer is made

  9. 09BOS Automated

    Candidate & Client Notified

    Candidate receives site details via WhatsApp; site manager receives new starter email with names, qualifications and details

  10. 10BOS Automated

    Four-Hour Rule Issued (if no reference)

    Candidate and client notified of the assessment rule; Sophie auto-messages the site manager after four hours

  11. 11Outcome

    Induction Form & First Day

    Pre-attendance induction issued; site manager e-signs on day one; filed in worker profile

Every step that previously required a phone call, a notepad or an email chain now runs automatically - freeing consultants to sell and resourcers to focus on placements that need human judgement.

07Workflow Two

How It Works: The Reference & Business Development Pipeline

  1. 01BOS Automated

    Reference Requested at Registration

    Auto-sent to previous employer during registration - always before any placement

  2. 02Compliance Gate

    Reference Received & Verified

    Worker quality confirmed; 4-hour rule applies if unavailable before site start

  3. 03BOS Automated

    Referee Contact Captured

    Site manager name, role, company and email stored automatically

  4. 04BOS Automated

    Client Database Check

    BOS checks whether this site manager's company is already an active client

  5. 05BOS Automated

    Sales Intro Email Auto-Sent

    If not a client: branded intro with rates and consultant contact sent automatically

  6. 06BOS Automated

    Lead Created in CRM

    New prospect tagged to consultant territory; all communications logged to the site profile

  7. 07Human Action

    Consultant Follow-up Scheduled

    Prospect appears on the consultant's weekly call list for personal outreach

  8. 08Human Action

    New Client, New Order Record

    Onboarding complete; credit limit obtained; terms of business e-signed

  9. 09Outcome

    New Client Active in BOS

    Supply begins; performance tracked; client record live from day one

Every reference is a potential new client - BOS turns a routine compliance step into a continuous business development pipeline.

Chapter 01

The Database

  • Candidate Attraction & Sourcing
  • Candidate Database & Profiles

Candidate Attraction & Sourcing

BOS builds your database continuously - in busy periods and quiet ones. The winter months are when you advertise and capture. The summer months are when you tap into a warm, graded database of qualified workers who already know your agency.

Attraction & Sourcing

  • AI-generated job advert copy - multi-platform ready in one click
  • Multi-platform advertising from one interface: Facebook, LinkedIn, Indeed and others
  • AI-powered LinkedIn campaign management - automated outreach at scale
  • Website chatbot: client submits a labour request directly into BOS - no phone, no email
  • Referral capture and tracking - existing workers sourcing new candidates

Reaching & Engaging Candidates

  • Sophie AI handles inbound WhatsApp enquiries 24/7 - no admin, no notepad
  • Advertising source effectiveness: cost per placement, time-to-fill per source
  • Automated re-engagement campaigns to keep the database warm and workers engaged
  • Telegram channel support as well as WhatsApp and SMS
  • Unlimited WhatsApp templates - any message, any workflow, no cap
Advert management in BOS - live demo system, fictional data
Advert management in BOS - live demo system, fictional data

Candidate Database & Profiles

Every candidate builds a living profile. The more they work through BOS, the more intelligent the database becomes - and the more accurately it matches the right worker to the right role, first time.

  1. 01Rich profiles: trade, skills, qualifications, certifications, pay rates, postcode, availability, engagement type
  2. 0250+ filterable and searchable fields
  3. 03Geographic trade searching - find by trade and postcode radius
  4. 04Next of kin, health questionnaire, PPE status, UTR number for CIS
  5. 05Engagement type per candidate: PAYE, CIS, limited company, umbrella
  6. 06Language preference: communications in the candidate's own language (11 languages)
  7. 07Per-candidate data completeness score - know what's missing before you place
  8. 08AI CV extraction - system reads uploaded CVs and populates profile fields
  9. 09Full communication history per candidate: every WhatsApp, SMS and email in one thread
  10. 10Availability updated by the candidate directly via Sophie - triggers automatic notification to the resourcer and consultant to proactively sell that worker
The live candidate database - search, filter, open a profile

Chapter 02

Compliance

  • Compliance & Document Management
  • E-Signature Throughout

Compliance & Document Management

Compliance is not a bolt-on in BOS. It is a hard gate. The system physically prevents placement if a candidate's documents are not in order - no workaround, no override without a director-level authorisation trail.

Verification & Monitoring

  • AI extraction from passports, RTW documents, CSCS cards and CVs
  • Right to Work as a hard gate - no placement without verified RTW
  • RTW share codes: Sophie notifies a resourcer when a share code is received - a human always performs the government portal check independently
  • CSCS card: colour, grade and expiry verified automatically
  • Trade qualifications: CSCS, CPCS, et cetera
  • Document expiry alerts at 60, 30, 14, 7 and 0 days - automated across the full database

Dashboards & Governance

  • Client-specific compliance requirements configurable per client or site
  • Live compliance dashboard - every expiry, every missing document, every risk, in real time
  • Branded digital onboarding portal: candidates upload docs via a 24-hour single-use WhatsApp link
  • GDPR compliant: data subject access, deletion, UK data residency
  • Full audit trail of every compliance action: who, what, when
Document expiry tracking across all operatives
Document expiry tracking across all operatives
The branded digital onboarding portal - secure document upload

E-Signature Throughout

No worker goes to site without signed documentation. No client supplies without agreed terms of business. BOS manages all of this digitally - issued, signed and filed without a scanner or a filing cabinet.

Terms of business e-signed by the client before any worker goes to site - hard gate in BOS

Worker-agency contracts issued and signed digitally at registration

Worker-payroll company agreements where applicable - issued through BOS

Digital induction forms completed pre-attendance; site manager e-signs on day one; filed in the placement record

All signed documents stored against the relevant worker, client or booking record

Full e-signature audit trail - who signed, when, from which device

Digital induction - completed, signed and filed without paper

Chapter 03

Client Operations

  • Client Management - Full CRM
  • Vacancy & Job Management

Client Management - Full CRM

BOS manages the full client relationship from first prospect call through to active supply, including all the commercial and compliance controls that protect the agency.

The Client Record

  • Full client records: trading name, address, sector, credit limit, terms status, supply status
  • Client hierarchy: Company → Regional Office → Site → Site Manager / Hiring Manager
  • Credit limit required before any booking can be made - BOS enforces this automatically
  • Terms of business must be signed before any worker goes to site - hard gate
  • Prospect vs Live status - full pipeline visibility from first call to active supply

Pipeline & Commercial Control

  • Sales call logging, prospecting notes, follow-up scheduling
  • Consultant assignment per client with commission attribution
  • Client-specific compliance requirements enforced at allocation - per client and per site
  • Reference-generated leads flow automatically into the prospecting CRM for consultant follow-up
  • Service appraisal, client feedback and post-placement references captured - informing worker grading and future allocation decisions
Company
Regional Office
Site
Site Manager / Hiring Manager
Credit limit enforcedTerms of business e-signedConsultant assigned

Vacancy & Job Management

The moment a job comes in, BOS surfaces the right candidates immediately. No whiteboard. No phone round. No spreadsheet.

  1. 01Vacancy recorded per client and per site the moment a job is received
  2. 02AI immediately flags the best-matched compliant candidates against the vacancy
  3. 03Labour request lifecycle: pending, open, filled, completed, cancelled
  4. 04Headcount tracking per vacancy: required vs filled, visible in real time
  5. 05Full booking history per client - records retained and searchable
  6. 06Digital and manual timesheet management attached to each booking
  7. 07Contract extension, end date and temp-to-perm conversion tracking
  8. 08Fill rate and time-to-fill recorded per vacancy for management reporting
A client raises a labour request directly into BOS - no phone, no email

Chapter 04

Resourcing

  • AI-Powered Resourcing & Allocation
  • The Availables List - A Proactive Sales Tool

AI-Powered Resourcing & Allocation

BOS does not just store candidates. It continuously evaluates them and surfaces the right person for every role - automatically, and based on every relevant factor.

Matching, Automated

  • AI candidate recommendations: best match on skills, compliance, travel distance, availability, performance and existing client relationship
  • Availables-first priority: workers who text “I’m available” via Sophie are instantly pushed to the top of the list as their contract ends
  • Hard compliance gate at allocation - non-compliant candidates cannot be placed, regardless of urgency
  • First-accept-wins WhatsApp job offers; others auto-declined once filled. Sophie captures every response. Phones stop ringing.

Lifecycle & Compliance

  • Candidate and client both notified automatically on placement confirmation
  • Allocation lifecycle tracked end to end: pending, confirmed, active, completed, terminated, no-show
  • Reallocation-first: workers finishing existing placements surfaced before open database; database surfaced before advertising spend
  • 12-week AWR flag: BOS alerts the resourcer at weeks 10, 11 and 12 when a worker is approaching equal treatment rights under the Agency Workers Regulations 2010 - including equal pay and holiday pay
The live match engine - compliant candidates ranked against a vacancy
The live match engine - compliant candidates ranked against a vacancy

The Availables List - A Proactive Sales Tool

The live availables list is not just a resourcing tool - it is one of the most powerful sales tools in BOS. Every morning, consultants can see every worker who is available for work that day or tomorrow: their trade, grade, location and compliance status. Rather than waiting for a client to call, consultants actively search the availables list and sell those workers out to sites proactively. A compliant, graded scaffolder sitting available in Sheffield is a sales call waiting to happen.

  1. 01Live availables list updated in real time as workers confirm availability via Sophie
  2. 02Searchable by trade, location, grade, compliance status and engagement type
  3. 03Consultants use the list each morning to proactively call clients and fill roles before the vacancy is even raised
  4. 04Workers who are available and not yet placed are a revenue opportunity - BOS makes them visible and actionable
  5. 05Availables list prioritises workers finishing existing placements first, then the broader pool
  6. 06Site managers contacted proactively: “We have a CPCS-carded excavator operator available in your area tomorrow - do you need cover?”
  7. 07Auto-generated campaigns sent to selected clients advising of available labour - delivered via WhatsApp, email or Telegram, targeted by client, trade or location
Trade, grade, location and compliance status - visible and actionable
Trade, grade, location and compliance status - visible and actionable

Chapter 05

Worker Intelligence

  • Performance Management

Performance Management

Every worker builds a performance history. Good workers get prioritised. Problem workers cannot quietly reappear at another client.

  1. 01Structured scoring: Reliability, Attitude, Performance, Safety - adaptable per client feedback model
  2. 02Higher-scoring candidates surfaced first in every allocation recommendation
  3. 03NCR system - incidents recorded with severity tiering: minor, major, critical
  4. 04Cross-client flagging - a flagged candidate cannot quietly reappear without the system surfacing it
  5. 05Re-employment status: Active, Caution, Do Not Rehire
  6. 06Full performance history - every review, every NCR, every rating, in a timeline
  7. 07Placement history per candidate per client - relationship intelligence built over time
Structured scoring, captured on site

3

NCR severity tiers

3

Re-employment statuses

100%

History retained per worker

Chapter 06

Automation

  • New Starter Automation
  • Reference Request → Sales Lead Pipeline
  • The Four-Hour Assessment Rule

New Starter Automation

Every time a placement is confirmed, BOS triggers a set of automated actions that currently require an administrator to action manually - or don't happen at all.

Before They Arrive

  • Auto new starter notification email to site manager: which role was filled, at which site, how many workers, names and details - sent without anyone touching a keyboard
  • Digital induction form issued to the candidate before they attend site - pre-populated with their details
  • Starter pack issued to the candidate on confirmation: site address, start time, manager name, PPE requirements, any client-specific instructions

On Arrival & On File

  • Site manager e-signs the induction form on the worker's first day - confirmation filed automatically against the booking record
  • Every new starter communication is templated, branded and consistent - no individual consultant variation
  • All induction records stored and auditable per worker, per client and per site
Placement confirmed
Site manager notified automatically
Induction + starter pack issued
E-signed on day one, filed

Reference Request → Sales Lead Pipeline

Every reference request does two things: it validates the worker, and it generates a warm sales lead. BOS turns a routine compliance step into a continuous, automated business development pipeline.

  1. 01Reference request auto-sent to the candidate's most recent employer during registration - before any placement is made
  2. 02Reference received - worker record updated, quality confirmed, rating added to profile
  3. 03Referee's contact details automatically captured - name, role, company, email
  4. 04BOS checks whether this site manager's company is already an active client
  5. 05If not a client: branded sales intro email auto-sent - agency credentials, rates and consultant contact - without any consultant involvement
  6. 06New prospect record created in the CRM and tagged to the relevant consultant
  7. 07Contact appears on the consultant's weekly follow-up call list for personal outreach
  8. 08Every reference generates a direct, warm, contextualised sales contact - at zero marginal cost
One reference request

Validates the worker

Quality confirmed, rating added to the profile.

Generates the lead

Referee captured, intro sent, prospect created. Zero marginal cost.

The Four-Hour Assessment Rule

References are always requested during registration and must be obtained before an individual goes to site. Where a reference cannot be secured within the required window - for example, a previous employer is unresponsive - the site manager is notified in advance that no reference has been received. In this situation, a four-hour assessment rule applies.

  1. 01The site manager has the first four hours on site to assess the worker's skill level
  2. 02If not satisfied within that window, the site manager can ask the worker to leave
  3. 03The worker is not paid for those first four hours - and the agency does not charge the client
  4. 04Workers are made aware of the four-hour assessment condition at the point of registration when no reference is available
  5. 05The agency immediately sources a replacement at no additional cost to the client
  6. 06BOS flags reference status on every placement record and includes the four-hour rule notice in the new starter communication
  7. 07Sophie automatically sends a WhatsApp to the site manager after four hours to confirm they are satisfied
  8. 08If not satisfied: Sophie notifies the resourcer immediately that a replacement is required - and a non-conformance can be raised against the individual

4h

on-site assessment

Satisfied

The worker stays. Sophie confirms with the site manager by WhatsApp.

Not satisfied

No pay for the four hours, no charge to the client, replacement sourced immediately.

Every registration triggers a reference request. Every reference request captures a site manager contact. Every new contact is a potential new client - automatically introduced, at zero marginal cost.

Chapter 07

Commercial Control

  • Live Consultant Commission Dashboard
  • Margin Reporting & Payroll Support
  • Management Reporting & Dashboards

Live Consultant Commission Dashboard

One of the most powerful motivational tools in BOS is the simplest: every consultant can see their commission building in real time, day by day, placement by placement. They don't find out at month end - they know at 10am what they've earned so far today.

What Each Consultant Sees

  • Real-time commission tracker visible on each consultant's dashboard - updated on every confirmed placement
  • Margin per placement calculated and displayed: charge rate minus pay rate, by engagement type
  • Commission calculation applied automatically based on each consultant's agreed scheme
  • Consultants see immediately how placing at a higher rate affects their own earnings - natural incentive to protect margin
  • Day-by-day commission view: today, this week, this month - not just the monthly total

What Managers & Directors See

  • Branch manager view: all consultant commissions and margins across the branch in one dashboard
  • Director view: total margin, revenue and commission liability across the business in real time
  • Commission dashboards can be toggled visible or hidden per role - consultants see their own only
Margin, revenue and profit - live in Mission Control

Margin Reporting & Payroll Support

  1. 01Pay type margin governance: PAYE, CIS and umbrella margins calculated separately with floor enforcement
  2. 02Charge rate and pay rate history per candidate and per client
  3. 03Working time compliance tracking: 48-hour weekly average, 11-hour daily rest and break rules monitored per worker
  4. 04Holiday entitlement tracking per worker by engagement type
  5. 05Margin floor enforcement at allocation - no placement below minimum margin without director authorisation
  6. 06Digital and manual timesheet management with PDF export
  7. 07Payroll export: hours and worker data in your required format
  8. 08Weekly payroll CSV file: auto-generated and available for download to send directly to payroll companies
  9. 09Worker payment details captured per profile: UTR number (CIS), NI number and bank details - held securely
  10. 10Privacy toggle: hide margin and rate data from roles that should not see it
Hours, charge, cost and margin - per week and per site
Hours, charge, cost and margin - per week and per site

Management Reporting & Dashboards

Real-Time Business View

  • Live Mission Control dashboard: who is where, live financial P&L, compliance risk, pipeline pace and actions required - all in real time
  • Fill rate reporting by client, site, consultant and time period
  • Compliance dashboard: 90-day expiry horizon across the full database
  • Revenue, margin and charge rate reporting by branch, consultant and client

Marketing & Recruiter KPIs

  • Advertising effectiveness: source, applications, time-to-fill, cost per placement
  • Weekly automated summary reports: generated and distributed without manual effort
  • Recruiter KPI dashboards: activity, placements, fill rate and conversion by consultant
  • CSV and PDF export throughout the platform
The weekly summary - generated without manual effort

Chapter 08

AI & Communications

  • Multi-Channel Communications
  • AI Capabilities: Sophie & the Internal Assistant

Multi-Channel Communications

Every candidate communication - inbound and outbound - is captured in a single thread per candidate. No more checking five platforms to piece together a conversation.

One Thread, Every Channel

  • WhatsApp, SMS, Telegram and email from one platform - automatic waterfall fallback between channels
  • Full candidate message thread: every channel in one place, in chronological order
  • Unlimited WhatsApp templates - any message type, any workflow, no cap on templates
  • Candidate communications in their own language: 11 languages supported
  • Outbound communications gated to business hours

Campaigns & Governance

  • Campaign engine: automated document chase, data collection, job offers, profile completion - multiple send modes
  • Email WYSIWYG editor with signature management and template defaults
  • Full sent log and delivery status tracking per message
  • Live communications credit balance visible in-system
  • E-signature for all contracts and documents - fully integrated, no third-party platform required
Every channel, one thread - live inbound as it happens

AI Capabilities: Sophie & the Internal Assistant

BOS includes two distinct AI surfaces: one facing candidates, one facing your team.

  1. 01Sophie runs on WhatsApp and Telegram, 24 hours a day, seven days a week. When a candidate contacts the business, Sophie qualifies them - checking Right to Work, age, trade and CSCS, issuing document links and completing profile data - without a consultant or receptionist being involved. When a job offer goes out, Sophie captures every response without the phones ringing. When a contract ends, Sophie receives the “I’m available” message and pushes the worker to the top of the availables list. She handles human escalation automatically when a query is beyond her scope.
  2. 02The internal AI assistant works for your consultants and directors. Ask it questions in plain English: “who is available this week in Sheffield for groundwork”, “which candidates have a CSCS expiring in 30 days”, “who is our best-performing scaffolder for this client”. It answers from live BOS data, can trigger job offer campaigns, manages tasks and to-do lists, and gives consultants access to the full intelligence of the database without navigating multiple screens.
The internal assistant answering from live BOS data

Chapter 09

Beyond Blue-Collar

  • Technical & White-Collar Recruitment

Technical & White-Collar Recruitment

BOS is not limited to blue-collar, trades and labour recruitment. The same architecture supports technical, white-collar, professional and permanent recruitment - the workflows adapt to the type of role, not the other way around.

Configurable for permanent, contract and temporary recruitment in parallel

CV management, interview scheduling and candidate tracking for permanent roles

Client-specific job specifications and scoring matrices per vacancy type

Separate compliance requirements per role type - blue-collar, technical and professional

Margin and fee reporting adapted for placement fees as well as margin-on-hours

AI matching works equally for skilled technical candidates as for trades operatives

One architecture

Blue-collar

Trades and labour. Margin on hours.

White-collar

Technical, professional, permanent. Placement fees.

Chapter 10

Platform

  • Platform & Security

Platform & Security

Access & Data Protection

  • Role-based access control: directors, managers, consultants, resourcers, administrators (configurable roles)
  • Two-factor authentication available
  • UK data residency, full encryption at rest and in transit
  • GDPR compliant: data subject access and deletion, retention controls

Visibility & Scale

  • Complete audit trail - every action logged with user, timestamp and change detail
  • Real-time live updates across all screens - no manual refresh
  • Multi-branch ready: separate views per branch, unified reporting at director level
  • Built to scale: from a single-desk operation to a multi-branch national business
Role-based access
UK data residency
Full audit trail
Multi-branch ready

Commercial Model

Two Ways to Deploy BOS

BOS is available under two models, depending on what works best for your business.

01

Licensed SaaS Platform

BOS is configured for your business and delivered as your own system. Your branding. Your data. Monthly licence fee based on headcount or active workers. Includes onboarding, training and ongoing support.

02

Managed Service

We run BOS on your behalf - system configuration, ongoing management, updates and technical support included. Suited to businesses that want the operational benefit without the internal resource to manage a platform. Monthly retainer model.

Both models are fully configurable. BOS adapts to how your business operates - not the other way around.

Next Steps

Next Steps

The best way to understand what BOS can do for your business is to see it running. We do not do slide-deck demos - we show you the live system and answer every question with a working demonstration rather than a promise.

A Discovery Conversation Covers

  • Your current operational setup - systems, headcount, client base and volume
  • Where the biggest administration, compliance and margin pressures sit today
  • Which BOS capabilities would have the most immediate commercial impact
  • Configuration requirements specific to your operation
  • Commercial model, implementation timeline and onboarding support

After a Live Demonstration

  • Proposal configured specifically to the business within five working days
  • Audit booked - full operational assessment, staff interviewed across all relevant roles
  • Onboarding and data migration support included in both commercial models
  • You are operational - live data, real workflows, trained users - within an agreed timescale
  • Ongoing support, system evolution and feature additions covered monthly

BOS is a live system built by people who have operated in your world. The conversation starts with your operation, not a product pitch.